Frequently Asked Questions
How do I return an item?
All customer returns will be issued a store credit. All shirts must be in their original condition (unwashed, unworn, no tags removed) and postmarked back to us within 14 days of receiving the item. We are a small business doing our best to keep costs low, and we are unable to cover return shipping or refund original shipping costs. Please include a note with your return that includes your name and order number and send back to :
4401 Baker Grove Road Suite 540
Acworth, GA 30101
Upon receipt of return, you will receive an email with instructions on how to use your store credit.
*No exchanges or returns on hand towels, jewelry, or anything marked on the website as final sale.
My item is damaged or incorrect - how do I get a replacement?
Please send an email with a photo of the damage to firstname.lastname@example.org. We do our very best to replace the item right away. If we are out of stock of that item, we will issue a store credit, but a replacement is our top priority. In some instances, we do require that the item is sent back to us for further inspection. This greatly helps us with quality control. We will let you know if we are sending a return label. You may re-use the bag it came in, and leave it in your mailbox for USPS to send back to us.
How do I make changes to an order?
We are not able to make changes to orders once they’re placed. Please double check ALL of your information including shipping address and order details before submitting the order. We try to ship as quickly as possible, typically within 1-2 business days. If you reach out to us and the label has not been printed, we can cancel/refund the order and have you re-order. If the label has already been printed (if you have received a shipping email), we won’t be able to cancel the order or make changes.
How long does shipping take?
We ship via USPS First Class mail. We strive to ship your order within 1-2 business days from our warehouse in Acworth, GA. First Class mail typically takes 3-5 business days; however, with complications from COVID-19, we have seen shipping times greatly impacted and some orders take several weeks to arrive. Please reach out to USPS with your tracking number for help with shipping updates. We are not able to see anything beyond what tracking shows on their website.
My package says delivered, but I haven’t received it. What do I do?
Please check with neighbors to make sure someone didn’t receive it by mistake. Please also reach out to your local post office. Oftentimes packages are marked as delivered prematurely and they will have them there, or will be delivered several days later. Please make every effort to recover your package through these channels first.
Do you offer custom items?
At this time, we are not able to offer custom designs or add anything to a current design (print underneath or on the back).
Do you offer wholesale?
We do! For more information on wholesale please email us at email@example.com with info about your business and designs, sizes, and colors you are interested in, and we’ll either send a PayPal invoice or a promo code to use to place the order on our website.
What printing method do you use? Do you use vinyl or iron-on?
We professionally screen print all of our tees using industrial grade equipment, ink and methods. We pride ourselves in giving you an amazing product for an incredible price!